Rental FAQ
How does it work?
Our rental items are either delivered by us or picked up by the customer at our retail location.
You make your booking online at mountainlittles.com for the items you would like to rent and the dates you would like them. Then you will choose if you would like us to deliver/pick up your items or if you would like to self pickup/self drop off.
We will deliver your items to your home, vacation rental or hotel.
Set up of your items is also included in the delivery fee.
Self pick up/self drop off is only available during our retail locations operating hours.
When should I book?
We recommend making your booking your as soon as possible to ensure availability of the items you want.
All rentals are subject to availability.
We cannot guarantee orders with less than 48 hours notice.
How do I make a booking?
Choose the item that you would like to rent.
Choose your dates.
Indicate your desired delivery/pick up or self pick up/self drop of times in the provided text box.
Choose your add ons if applicable.
Read the Terms + Conditions and once complete click the check box.
Click “Add to cart”.
Please use the regular check out and not the express check out so that we can collect the necessary information required for your booking.
Review your cart and click “Check out”.
Enter your information and Select “Rental Delivery + Pick Up | Rental Self Pick up + Self Drop Off” and click “continue to shipping”.
Select whether you would like to self pick up + self drop off or have your items delivered and picked up. Self pick up and self drop off requires you to choose pick up and drop off times within our retail stores operating hours. For delivery, please choose the fee for your appropriate location.
Continue to payment.
How and when do I pay?
Payment is required at the time of booking. We accept most major credit cards.
Please refrain from using ShopPay, GooglePay and PayPal as these methods of payments don’t allow to us to collect the necessary information required for your booking.
How far will you deliver?
Our full-service delivery includes drop off, set-up (if provided accommodation access) and pick-up of your items and is currently available for the following areas:
- Canmore, Harvie Heights, Dead Man’s Flats, Exshaw $30
- Town of Banff $50
- Kananaskis Village $100
- Lake Louise $150
Please inquire about special delivery outside the above listed areas for availability and quote by contacting rentals@mountainlittles.com
Why do I have to pay a deposit and when will I get it back?
We collect a deposit in case of excessive damage/dirtiness above and beyond normal wear and tear.
Your full deposit will be refunded within 48 hours provided that your item is returned on time and in the condition in which it was received.
If extra cleaning above and beyond normal use is required such as vomit, feces, sunscreen, gum etc... there be a $75 fee removed from your deposit.
Any excess damage to rental equipment above and beyond normal wear and tear will be repaired or replaced at the expense of the renter.
How is my booking charged?
Bookings are charged on a per day basis. If your booking is for Friday thru Sunday, you will be charged for 3 days.
Does Mountain Littles Rentals have a minimum rental period?
Yes, the minimum rental period is 2-3 days. There is no maximum.
What if I need an item at a certain time?
When you make your booking, you are required to input the times that you would like your items delivered/picked up or self picked-up/self dropped off.
Deliveries and pick-ups are available between 9:00am and 6:00pm MST and will be made within a 2-hour window. The time selected will be the start of your delivery/pick up window. If you require delivery/pick-up by 4:00pm please select 2:00pm.
Self pick up/self drop off of items is only available during our retail locations operating hours. When dropping off your items please arrive at our retail location a minimum of 30 minutes prior to store closing.
If you have any special circumstances, please contact rentals@mountainlittles.com.
Once I have made my booking, what happens next?
Once you have completed your booking you will receive a confirmation email. Please click on “View your order” to confirm that your booking details are correct. Also confirm that your email, phone and delivery address are correct.
We will reach out to you with a second email containing our waiver agreement. Please read, sign and return the waiver as soon as possible. Bookings without a completed waiver will not be fulfilled.
If you have any additional questions or concerns, please contact rentals@mountainlittles.com with your name and order number.
What if I don't know how to use an item?
Most of our items have links to instructions or instructional videos on their booking pages. You can also contact rentals@mountainlittles.com.
What is your cancellation + refund policy?
To cancel your booking please contact rentals@mountainlittles.com.
Orders cancelled 7 or more days prior to the start of your booking date are eligible for a full refund minus a 3% processing fee of the total booking amount including the deposit.
Orders cancelled 4-6 days prior to the start of your booking date are eligible for a 50% refund of the items booked and your full deposit.
Orders cancelled 3 days or less prior to the start of your booking date are NOT eligible for a refund of the items booked but your full deposit will be refunded.
Days prior does not include the starting day of your booking. For example, if your booking starts on Friday July 21:
Full Refund: you cancel on or before July 14
50% Refund: you cancel between July 15-17
No Refund: you cancel between July 18-20
No Refund: you cancel on the starting date of your booking.
What if I need to add/remove items or days to/from my booking?
To add additional items or to remove an item please contact rentals@mountainlittles.com
Refer to our cancellation + refund policy for items or days removed from a booking.
Do you rent car seats?
No, we do not rent car seats.
What if you don’t have what I am looking to rent?
Please contact us at rentals@mountainlittles.com if you can’t find what you’re looking for.